Disgusting Service

If it was possible to rate zero stars I would have because that is what this disgusting company deserves. I opened a fibre account with them and each month they kept debiting me amounts that were higher than the amount I had signed up for. Each time I call them to explain why I’m being charged more than what I’m suppose to pay they kept telling me it’s service fees.

Fast forward to two months ago when I cancelled their services because I had had enough out then double charging me. Mind you, I paid off the router and I had no outstanding fees on my account. However, till today they are still debiting my account every month. I’ve wasted over R300 in airtime calling them back and forth and still no one is able to help me concerning this issue.

I went to their office where I had initially opened the account and they made me look like a mad woman and called the security to kick me out of their office. Today I have resorted to cancelling my bank account entirely and switch banks because apparently my bank cannot cancel this Telkom debit either before Telkom approves the cancellation with the bank.

I would warn anyone who’s contemplating on dealing with company to stir clear off Telkom to save yourself the stress and the headache. It is such a messy company to deal with. They’ve taken over R3000 out of my pocket *******ly with their non-stop debits and I have finally made peace with the fact that I won’t be getting my money back but what I do know is that they are not getting even a cent out of my account ever again. I will never even look their direction for any service ever again!