JJ
Jepthas J

1 reviews | Active since Oct 2014

12 Jan 2016, 15:05

DISGUSTING SERVICE

Well, i have explained my story almost one hundred time to call centre agents, supervisors and managers and yet have had not feedback or response from any.<br> On Dec 23, i spent half a day on the phone with Telkom trying to sort their mistakes out.<br> Telkom has messed up my account and given me a bad credit record and i would like someone to contact me before i take this further. I have names, and know all my calls have been recorded and will request copies of those if need be.<br> <br> I CANNOT STAND TO HAVE MY CONTRACTS WITH TELKOM ANYMORE AND WOULD LIKE SOMEONE WHO HAS CUSTOMER SERVICE AND EXPERIENCE TO CONTACT ME AS I WOULD LIKE THEM TO RECTIFY THE WRONG THEY HAVE DONE AND CANCEL MY CONTRACTS...TODAY PLEASE.

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Replies (1)
Telkom
Telkom's reply12 Jan 2016, 18:06
Official
Hello jay9jepthas0609,

Thank you for making contact with us.

please be assured that your query is being attended to and feedback will follow shortly.

We apologise for any inconvenience caused.

Kind regards,
Wesley
Telkom Social Media Team

Best regards,