Disgusting service

I called Telkom on 14 Dec and requested that my Data Package be upgraded from 10 to 50gig Softcap. Spoke to call center agent Sarvashen Pillay. On the 21st Dec I received an sms stating that a Technician was appointed to install the ADSL Line. Mr Pillay went and ordered a NEW ADSL line with 4mps speed....THAT WAS NOT MY REQUEST!!! I already have an 4mps ADSL line and simply requested that my DATA PACKAGE BE UPGRADED TO 50gig. I called Telkom immediately to rectify the error. There is sadly not enough space to express the putrid service i received so I will have to briefly state the progress. It was confirmed to me that my Data upgrade will be fully processed by the 22nd Dec on the 23 Dec I called back to confirm that same was done and once again my calls were dropped eventually i had no other option but to insist to speak to a Manager. I was transfered to Mr CHRIS ODERO I explained to him and noted he was very eager to get rid of my call stating someone will call me back in few min. I asked Mr Ordero what is going on with the noices and he said they are having there ANNUAL PARTY??? On 24 Dec he confirmed to me my data was upgraded to 50gig it is Christmas and no interntet!!!!!!