Disgusting Service

I am due for an upgrade on my contract, as I write this I am still holding. Waiting for a consultant to take my call. It has now been an unbelievable 46:10 minutes that I have been holding.<br> The voice prompt keeps mentioning valued customer , do valued customers hold on a phone for assistance for now 47:20 minutes.<br> Why would anybody want to be associated with a company who cant service their clients