SK
Sanjeev K

1 reviews | Active since Feb 2014

13 Dec 2015, 13:23

Disgusting service

Telkom are bunch of *****s.This is my 3rd Hello Peter report for the same issue. Ordered unlimited LTE. Money taken from my account on the 24/11/2015. Equipment was delivered 4/12/15. It is still not working. Sim is not activated. Have given the sim card number and my ID number to Telkom 7 times in 6 days. Have been told that they have activated a different sim than they one they supp**** to me. NO one tells me when or how they plan to fix it. All i get told is sales will come back to you but no one ever does.<br> I demand that this sim gets activated urgently and that my account gets credited. How do they expect me to be paying for a service i do not have. How difficult is it for you to get back to a customer?<br> Do you even give **** about your customers. This is the worst service provider that I have ever encountered.<br> I will have no choice but to go legal should this not be sorted as a matter of urgency...

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Replies (1)
Telkom
Telkom's reply13 Dec 2015, 14:03
Official
Hello Sanjeevkk,

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Sales Team.

Your reference number is SM169284

Update Customer Details

We apologize for any inconvenience caused.

Regards,

Eric
Telkom Social Media Team
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Best regards,