Disgusting service

Telkom is disgust, it repulse me, my contract has ended on the 30th of November 2024. I went to one of their branch in Morningside sandton, to ask them to cancel my cellphone contract as it's paid up and I don't want an up grade, the lady there told me she can't help I must call the cancelation department which I did immediately after leaving the store but I was on the phone for about 30 minutes if not more listening to a robot. She told me that if I don't cancel they will continue taking money from me. It's so surprising that when you want a contract they answer their calls seconds from ringing but when you want to cancel they are nowhere to be found.