Disgusting service

My wifi router stopped working on 20 January and was still under warranty so I took it back to the shop to be exchanged.

At first they refused to take it and wanted me to buy a new one but after I insisted that they book it in they finally took it.

Two weeks passed and on the 3rd of February I went back to the shop to see if there was any progress. A lady returned from the store room with a new router saying that they replaced it (God only knows how long they've actually had the router). I didn't receive any feedback on what the reason was for the router being broken even though I clearly asked. The shop assistant only said that the repair center decided to give me a new one.

I left the store and that very same night, the new router also malfunctioned and is now also not working.

Rather than not having wifi for 2 weeks again I then decided to cancel my service with telkom and move to rain as it is cheaper and not adsl so the router won't constantly give me issues. Not to mention the service isn't as poor.

I phoned telkom today to cancel my service and I spoke to a guy at around 13h00 who said he will phone me back because there is an issue with my request.

I told him that I am not comfortable with that as telkom isn't known for great service and I want it resolved now and not later. He then stated that "I am not telkom, I promise I will phone you back today still". What a surprise, he never phoned me back.

I want to make myself absolutely clear yo telkom, I will not pay for A SINGLE DAY of service from telkom at the end of February. I canceled my service and will not be held accountable for poor service. I will also stop the debit order with telkom at the bank so I am not bul**** into a service that I have canceled but telkom refuses to cancel.

Since the 20th, I have been paying for a service which I was only able to use half a day on the 3rd, I've gone through 2 routers and I have spent countless hours in telkom isles at telkom shops waiting for assistance.

Telkom has never dealt with a customer like me. I will make myself a nuisance until I get my service canceled.

That is a promise.

This is the place with the worst service ever!