Disgusting Service

After having a debit order on my account bounce and me then making payment immediately the day after (on the 1st of September 2015), my services have now been disconnected with no further feedback. <br> <br> Now, R300 in airtime later spent on hold, not only have I been told that Telkom Mobile no longer accept POP's but have also established that the call center gave me the wrong reference hence the reason for my payment not being allocated. <br> <br> After addressing this with Zinhle (a supposed supervisor that has done nothing to assist me here) 5 days ago - not only has she not responded to my emails, but I have also been wrongfully double debited for an amount I have already paid which will not be refunded but allocated to my account as a credit instead. <br> <br> Beyond this, we have been without WiFi for 7 days now. 7 days that have been paid for. I now expect an additional credit on my account for these days (pro-rata) as well as confirmation that with the credit on my account nothing further will be debited for the month of October. <br> <br> I wonder if I will even get a response to this complaint or perhaps if I have wasted my time once more. Angry, frustrated and entirely disappointed client waiting...