Disgusting service

Our ADSL line has been down since 5th August. We lodged the query with Telkom. We were advised that a technician would come through within 48 hours to assist. No Technician arrived, we then called again, only to find out that no technician was assigned to the the call out. We then requested that one be assigned and were told again to wait 48 hours. Again we waited but no one came. We have been waiting since and have made numerous calls to the so called \SERVICE PROVIDER". It has been more than 168 hours"