Disgusting service!

Disgusted by Telkom... our house phone had a problem and kept on making a funny noise so we could hear the person on the other side. When we inquired on what to do at Telkom they said no they will send us a new wireless phone. That was about 3 and a half months ago. We kept on going to a Telkom branch to find out how far the process was for the phone to get here... and we did this for a couple of times until we gave up. Last week the courier company delivers the phone at home with no instructions whatsoever because they are the courier company.. they no nothing they just deliver. We had to struggle with this phone and put the phone together on our own. The phone then said network error because this new phone now uses a simcard. We logged a call for that and it took a week for the phone to work.. after calling the call centres and actually physically going to a Telkom branch. We had wifi at home (ADSL) router connected to the phone we previously used. Wifi was working even though the phone wasnt working. When they did the migration yesterday from the old phone to the new one nobody asked us if whether our wifi was working or not. They deleted our wifi. Therefore now we cannot use our wifi. They claim the new phone was suppose to come with a wireless router but it didnt. We are now sitting with another problem that cannot be solved by the branch. We now havr to wait again for who knows how long to get a wireless router. After having spoken to a consultant last night who didnt know what she was doing and had me on hold for 30minutes hoping i would drop the call.. she said the new wireless routers do not have an uncapped option. Our adsl package was uncapped. We all use the wifi at home hence we opted the option of uncapped. This thing of Telkom taking decisions on our behalf and not giving us all the information about our options before we can choose what we want is not on. They just care about sales and getting commission. They do not advise people properly so that they can make informed decisions themselves. I feel like they just gave us whatever works for them.. and beneficial to them. We have been paying for the last 3 and a half months for a phone that we could not use. We are now going to continue paying for wifi that we dont have access to until they provide us with a router.