DISGUSTING SERVICE

WE SOLD R30 AIRTIME TO A CUSTOMER BUT UNFORTUNATELY THE LAST DIGIT OF THE PIN DID NOT PRINT CLEARLY. THE CUSTOMER CAME BACK INSTORE AND WE PHONED TELKOM GAVE THEM THE SERIAL NUMBER OF THE RECHARGE VOUCHER AND THE PIN SAVE FOR ONE DIGIT THAT WAS MISSING.THE CALL CENTRE AGENT ASSUIRED ME THAT THE CUSTOMER ACCOUNT WAS GOING TO BE RECHARGED FROM THEIR SIDE IN 24 HOURS WHICH BECAME 72 HOURS.THE CUSTOMER IS DISABLED AND HAD TO COME TO THE SHOP A RECORD 4 TIMES IN THE PAST THREE DAYS.THE SECOND CALL I WAS TOLD TODAY THAT IN 2 HOURS THEY WOULD HAVE SORTED THE ISSUE.FOUR HOURS DOWN THE LINE IHAD TO CALL AGAIN AND MADE TO EXPLAIN FROM SCRATCH THE SAME PROBLEM TO A POINT I REQUESTED TO SPEAK TO THE SUPERVISOR .I WAS MADE TO HOLD FOR A GOOD NINE MINUTES AND WHEN THE AGENT CAME HE SAID THE MANAGER WAS ON ANOTHER LINE.MEANWHILE I HAD TO GIVE THE POOR OLD MAN [DISABLED] R30 WORTH OF AIRTIME AND TELKOM MAKES 100% PROFIT ON POOR SERVICE.THE SERVICE SHOWED A TOTAL LACK OF CARE.THE VOUCHER IS STILL ACTIVE AND UNUSED THEY HAVE CONFIRMED.I AM DIGUSTED BY SUCH SERVICE