Disgusting service!!!!!!!!!

I have logged multiple calls to telkom to repair my line that was hit by lighting. I keep receiving a message that this outage has been resolved an to date it hasn’t been resolved. You sit on the line for hours at a time trying to get in contact with someone. The phone keeps being put down in my ear. I am paying my account monthly and am expecting a service. This is absolutely ridiculous. The first reference I got I received a message that this was resolved and that a technician had been sent to site and that this was resolved (ref# ********** 1) THIS HAS NOT BEEN RESOLVED. I then called telkom again and a few hours after holding someone answered the phone and said that this was resolved and that the system said that a technician had been sent out. Again NO TECHNICIAN HAD COME TO SITE TO ASSESS THE FAULT. I was then given another reference number and a lady tried to assist and to get me off the line told me what she had done would sort out the issue. The issue was not sorted out. I now have another reference number and keep receiving messages that the outage has been resolved. It is not an outage. The lighting has hit the telkom box outside our premises. I now have another reference number (ref#: ********** 7). AND STILL NO ANSWER OR INDICATION AS TO WHEN MY FAULTY LINE WILL BE FIXED.

This is the last time I will deal with telkom and will never refer any business to them.

Telkom it is disgusting what has become of this business.

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