disgusting service

The worst, disgusting service ive EVER experienced is with telkom. did an online application on the 6th Nov, they delivered a wrong order on the 15th. The same day i called the call center to notify them was advised courier will come collect the incorrect device and the correct one will be delivered. till to date no phone call nothing. every time i call the call center i get through a different agent who *********** to do what needs to be done on the system. Once spoke to Andile who is working under supervision but doesnt have a manager to oversee his work, when i asked him to put me through the supervisor Shevonne, he advised there was no available supervisor on the floor and no manager available either. what nonsense is that. made countless phone calls everyone is escalating, no one is able to resolve the issue. Even the walk in agency at Maponya mall soweto couldnt assist, the manager there said there was nothing they can do since the application is done online. Whats the purpose of hiring someone who doesnt understand what customer experience is. Am beyond disgruntled by the service am getting, worse as a new customer. Today i spoke to Zanele who again said she cant see any prior escalations done, she will escalate to the person who processed the sale Theolien Naidoo, Supervisor Nicolene Chetty and Andile Dlamini processor manager. I've ran out of patience with Telkom.