Disgusting Service

Telkom service and competency of staff is absolutely pathetic. Disgusting service from Telkom. I have registered for my ADSL line with them in August. Having an exisiting telephone installation and setup would and should be simple to edit my account details, but rather Telkom decides to create a new account for my adsl seperate from my telephone account. To my understanding from all conversations with telkom staff I would have to pay 1 amount for both services which is what I have been doing. After multiple calls to Telkom speaking to different agents, they all now say i have 2 accounts and I now owe them money for 1 account. I then receive an sms saying my account has been suspended, so i call again to query the reason and the accounts or whichever department can only confirm i have 2 accounts and is unsure of who supposed to be sorting out my prior query of combining my accounts so I can pay 1 amount to Telkom for my landline and adsl. So my account was suspended but everything still works 100%, weird, my guess, reason being Telkom did combine my accounts and did not close 1 so suspended the incorrect account. So it is after hours and i now have router issues so try to contact Telkom for assistance but there are only self service options but all options cannot assist me reason I have more than 1 account on my name and I need to call Telkom to speak to a consultant. So now i sit with paying for a service, where Telkom says im not paying as its going to the incorrect account, no internet, no assistance. I will be sure to cancel all my accounts with Telkom and look for alternate service providers.