AJ
Ashmilla J

1 reviews | Active since Nov 2014

29 Jul 2015, 08:34

DISGUSTING SERVICE

I logged a call with Telkom last week Monday, I was given a reference number and was told that there is a general fault in the area and will be resolved. The next day I phoned Telekom and mentioned that my neighbours phone is working and mine is still not. They said that a technician will be sent. Till date I am still awaiting and everyday when I call, I am told that a technician is not assigned as yet. I was given a escalation reference number and told it is marked urgent. Clearly Telkom don't know the meaning of urgent. If I ask for the manager or supervisor as usual they are in meetings the whole day.<br> <br> TELKOM IS THE WORST TELECOMMUNICATION COMPANY

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Replies (1)
Telkom
Telkom's reply29 Jul 2015, 09:04
Official
Hello ASHMILLA,

Thank you for your post.

Kindly be advised that we are liaising with our Technical Team for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM129501.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo M
Telkom Social Media Team
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