JW
Janene W
1 reviews | Active since Sept 2018
06 Oct 2018, 08:13
Disgusting Service
So Telkom doea not feel the need to reply to ones queries.
Here is my email again to you.
Hi Again,
So I'm taking no one is attending to my query.
If nothing is going to be done about my simple query, I want my contract cancelled free of charge
If I get charged for cancelling because of your horrible service, prepare yourself for the ombudsmen
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Replies (1)
Telkom's replyOfficial
04 Nov 2018, 10:25Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Please note that Telkom will soon no longer be a business that responds on Hellopeter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special Forces team can help resolve any issues or escalations you might have. Thank you. Click here to visit our pages, https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,
Telkom's reply04 Nov 2018, 10:25
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Please note that Telkom will soon no longer be a business that responds on Hellopeter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special Forces team can help resolve any issues or escalations you might have. Thank you. Click here to visit our pages, https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,