Disgusting Service

I am absolutely appalled at the service, or lack of should I say, that I have received from Telkom. I am moving premises and and called in to ask them to let me know what needs to be done. I specifically told the call center agent NOT TO CANCEL ME and as I put the phone down they cancelled my line. I have been on the phone for 2 weeks now trying to get my line reinstated and I have had not a single bit of joy. I have emailed a number of different addresses and sent facebook messages and havent had any response from either. I am losing so much in come as my business has to run off internet and I have never been more frustrated in my entire life!!!!!! To anybody looking for an internet supplier, please do not use Telkom.