TF
Talita F
1 reviews | Active since Jun 2015
13 Sept 2018, 15:08
DISGUSTING SERVICE
I regret taking out an adsl contract with Telkom on the the 31st of august I called to advised that iam moving so they need to move my line only to find out nothing was done when I called again on the 3rd of September only to find out nothing was done aswell, no one has ever got back to me ive spoke to a fortunate mbele team leader Durban branch mava ndudula ,amima assani who was very rude not have client centric she dropped tye phone on me lechelle aniruth the teamleader who **** saying shes in a meeting . iam going to twitter and facebook now no1 should ever take out a contract with you guys … I took out the contract wifi because I work from home but now my work is on standby I can not work my adsl number is ********** 137
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Replies (2)
Telkom's replyOfficial
17 Sept 2018, 13:17Good day Tariro,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment Team. But we require some additional info. Please send us a private message with your ID number, order number and/or the telephone number in question, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply17 Sept 2018, 13:17
Official
Good day Tariro,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment Team. But we require some additional info. Please send us a private message with your ID number, order number and/or the telephone number in question, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
TF
Talita F's updateReviewer Update
20 Oct 2018, 11:01*** my refAI*** so my services were cancelled yesterday i dont know why ive been paying my acc you guys always debit it on the 1st the last time u debited in october i requested for my services to be activated again ur guys told me they need to escalate another order ... the whole of september i ddnt have internet you guys havent even credited my acc your service iam going to escalate this to icasa again i dont have internet i work from home
TF
Talita F's update20 Oct 2018, 11:01
Reviewer Update
*** my refAI*** so my services were cancelled yesterday i dont know why ive been paying my acc you guys always debit it on the 1st the last time u debited in october i requested for my services to be activated again ur guys told me they need to escalate another order ... the whole of september i ddnt have internet you guys havent even credited my acc your service iam going to escalate this to icasa again i dont have internet i work from home