Disgusting Service

I know I'm not the first and that makes this so much worse. Absolutely disgusted with the type of client service telkom has to offer. I have requested a relocation for my landline at end of July and they said 7 to 21 working days. We're now in September and there has been no confirmation of a date or even a phone call that says they having difficulties. I've tried to call them multiple times, why did I bother. Either there's no pick up after 15 minutes or their services is offline. It's really pathetic how a CUSTOMER should call back to follow up on his request as if its too much trouble to let the customer know what's happening.