DISGUSTING SERVICE !!!!!!!!!!
I dont even know where to start. Our company has been struggling for over a month with getting Telkom to our offices to come and attend to our wifi problem. After us calling them numerous times it was decided to change over to fibre. We were advised that it will take 7 working days - we are going on a month now. Every time we call them they have a different excuse why they havent been to us or they promise they are coming and they just dont come. What they dont understand is our business depends on having internet and we are struggling to do our line of business. They are very quick to cut your services when you make a late payment but when it comes to service delivery from their side is beyond shocking. I honestly dont know how they are surviving . We are very close on going to another provider if this doesnt get sorted out ASAP.
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Telkom's replyOfficial
25 Jul 2018, 10:59Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply25 Jul 2018, 10:59
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
's updateReviewer Update
27 Jul 2018, 11:53Good Morning Tumelo
Unfortunately i am unable to give you a order number as it is now a month that we are waiting for an order number from the consultant. Every time we call or actually go to offices they always off line which is absolutely ridiculous.
Please use ID No: ***
's update27 Jul 2018, 11:53
Reviewer Update
Good Morning Tumelo
Unfortunately i am unable to give you a order number as it is now a month that we are waiting for an order number from the consultant. Every time we call or actually go to offices they always off line which is absolutely ridiculous.
Please use ID No: ***