Disgusting Service

Good day Telkom

Re : ********** 678

please be advised that your technician was supposed to have come home yesterday at 08h30 am yesterday but she didn't arrive at all the entire day.

we cancelled all our all Appointments yesterday and waited the entire day but no telkom. technician arrived.this morning we received a call from Bantu from ********** 314 and he said that the line was suspended and there was nothing he could do.we told Bantu that the fault was not cleared but he said that there was nothing I can do.a few minutes later we received sms that the fault was restored.

my question is we paid 650 rands at the beginning of this month and where awaiting telkom to return reconnection fees app**** incorrectly

also our other concern is as to how telkom resolved the fault on their side without a technician attending as the issue still persists at home.

now the line is suspended and we have no service. Also telkom is now now expecting to me to pay yet another reconnection fee which I'm not

I spoke to the faults team this morning phezi and she couldn't explain as to how the fault was resolved she mentioned that she will have her manager Israel call me.An hour has passed and no one has called yet.

Mohamed And Yasmeen Ibrahim