Disgusting service

I called in March to open an Adsl line and cancel the Telkom land line I had previously as I cancelled my Adsl with Mweb on that number and then requested Telkom Adsl on my old number 5757 that was only R790 pm with a calling plan for 4 months now I have been paying for a number that was not using R250 per month I then queried this in June before my payment went off and the lady advised due to vat increase the payment is just over R800 and she will have the number canceled and my money credit to my account that this would be done and the first payment might be more depending on the credit given this lady assured me that all is in order she will also increase the debit order limit from R250 to R800 I called a few days back as I received A shock of my life an invoice with both telephone lines still active at my address and I am being billed for it and mind you the increase of monthly deductions is still R250 the consultant advised I fil out a form to cancel this additional land line that was a first after so many calls why would I need two telephone numbers a lady promised that a manager will call but no one did ? I am disgusted by your service I want my money credited to my account that number cancelled and my debit order fixed .