SB
Sanjeev B
1 reviews | Active since Sept 2009
27 Jun 2018, 15:44
Disgusting service
Disgusting service from Telkom. I have been struggling to cancel a cell phone contract since December 2017. The contract was a brand new contract which I returned the device and requested cancellation within 7 days of delivery (as advised by Telkom sales contact centre) and have since been calling without any progress on the cancellation of the contract and refund of my monthly subscription. Every time i call into the call centre i get told that i am unable to speak to the cancellation person directly and that an email would be sent to escalate the request. To date, the contract is not cancelled and this is unacceptable. Please can someone help.
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
09 Jul 2018, 08:47Good morning Sanjeev
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply09 Jul 2018, 08:47
Official
Good morning Sanjeev
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
SB
Sanjeev B's updateReviewer Update
06 Aug 2018, 09:55Good Morning, it has been a month since the last reply from Telkom and still no progress on the cancellation. I have received my August invoice this morning and I am still being charged for the contract and cell phone that was returned to Telkom 9 months ago....will someone please attend to this urgently. (latest reference number AI ********** )
SB
Sanjeev B's update06 Aug 2018, 09:55
Reviewer Update
Good Morning, it has been a month since the last reply from Telkom and still no progress on the cancellation. I have received my August invoice this morning and I am still being charged for the contract and cell phone that was returned to Telkom 9 months ago....will someone please attend to this urgently. (latest reference number AI ********** )