Disgusting service

I am absolutely disappointed and disgusted by the service received from Telkom since I ported my number and got a router in May. It has been a month of horror with endless calls made and no feedback provided. I first reported that I was not receiving calls after porting my prepaid number in May and a month later no one has bothered to come back to me with a solution.

Secondly, I app**** for a 20GB contract which I received in May with no troubles or delays but it took 3 days for my SIM card to be activated which I found annoying. I was able to connect to the internet for about a week and after that it just stopped connecting. On the 28th of May I called the call center to report this issue, a bit of trouble shooting was done but didn’t help. The lady said she would escalate the case. Weeks went by with no feedback once again and I got tired of waiting and followed up on the 12 of June. I was told that they would follow up and someone would come back to me. Still nothing, no one bothers to provide some sort of feedback. I decided to do my own trouble shooting to see why this thing won’t connect. I found that I have no Telkom signal in my house and the SIM card doesn’t allow data roaming. When I app**** for the contract, I was told that there’s signal in my area and will not struggle with connection.

I called the call center again with this “new information” that no one could figure out during my numerous calls to them. It was confirmed that the package I’m on doesn’t allow data roaming when there’s no Telkom signal.

I have found that your call center agents do not know how to trouble shoot properly, they all go through the same trouble shooting steps even when you tell them it won’t work.

I am requesting that you come collect this router and cancel my contract. I will find another service provider that appreciates and respect me as a customer. I will also be porting my number.