Disgusting service

I ordered the 10G LTE router on the 21st March. I have the router 2 weeks and it has not been activated. I have been to 3 stores for assistance and they tell me that someone will call me and only then can it be activated. I ordered this online. When I ohone 10213, they tell me they cannot help me I must phone 081180. I have tried that number 23 times - yes 23 times. The one time I got through, they told me that their systems have been down the past 3 days so they have high call volumes, they will return my call. I am still waiting. I am in a catch 22 situation because the Telkom staff are not prepared to assist me at all and I have nowhere else to go. I took out this special to prevent me from having to buy data but this has rather cost me more because I am using my data because the router has not been activated. I am highly disgusted in their attitude and lack of service in their stores and telephonically. It seems to be the Telkom values - treat your customer like dirt