PN
Palesa N
1 reviews | Active since Feb 2018
22 Feb 2018, 05:55
Disgusting service
App**** for 2 contract phones, first they say account is frozen after asking call center to escalate the issue twice cause they cannot think for themselves still no one has contacted me. When u go to the cresta branch no one is willing to help they keep referring you back to call center, telkom is not customer centric at all and they keep billing me incorrectly for the wifi saying i am behind with my installment, i have never seem such
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Telkom's replyOfficial
22 Mar 2018, 14:04Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply22 Mar 2018, 14:04
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,