Disgusting service

I successfully cancelled my Telkom contract in June 2017 . Telkom then tried to debit my account after I had already advised them that that account was closed and they proceeded to charge me a debit order reversal fee even though I had paid in manually to settle the amount owing as the last fee payable. I refused to pay this fee as I had gone into a store to advise of this instructed them to make note of it which I thought was done. Very long story short the fee was eventually reversed.

I then tried to stand surety for a student loan and discovered that in October and November 2017, 4 months after cancelling the contract, Telkom decided to try debiting the same closed account for a payment that was not due to them and yet again had the cheek to be charging me a debit order rejection fee for a debit that shouldn't have been going through in the first place because I no longer had that contract.

I have now been waiting for 3 weeks to get a damn letter from Telkom in order to clear my record at the credit bureau because they very nicely reported me for non payment and my record is tarnished due to their complete and utter incompetence.

This has put me into such a predicament because my brother cannot study without this finance and the finance can't be approved until I get this letter to confirm I don't owe Telkom anything, which might I add I shouldn't need to be doing in the first place had they done their jobs properly!!!!

I ABSOLUTELY HATE TELKOM!!!! With my every fibre.

Not only did a call centre agent have the cheek to hang up on me when I am trying to explain that I am not paying this fee for debits rejected because I cancelled the contract months prior, he also had the cheek to tell me that if I want this to be resolved I must pay the money because I owe it. And the more I am trying to get him to look into the last notes or calls I made the more he is just telling me I owe Telkom this money and I must pay it. He refused to let me speak to anyone more senior than him, anyone who had a brain basically or who could read because they were busy and going to be busy for the whole day with another client.

I have been very patient until now. I have called in 3 times each time only to be told there's a turnaround time of 48-72hrs which I understand. 2 cases have been logged with them and both have been escalated but when I call in I get the same response, like I'm an idiot and yet 3 weeks later, here I sit. Still waiting with a serious, unresolved issue!!!!!!!!!!!