Disgusting service

I have been struggling with Telkom for 2 months now! I have logged numerous calls, their staff do not listen to the information you give them, they jump to assumptions and when I speak to mweb, the faults they recorded on the notes of my account is the complete opposite of the information I have given them.

I have had a line fault for so long now, I have called Mweb and Telkom probably over 100 times in the past 2 months, this is ridiculous! Someone from Telkom dropped a modem at my house 3 weeks ago on a Saturday to say I should just test the line, he seemed like he was more in a hurry to get away because it was Saturday afternoon than to actually resolve the fault on the line! Could someone please call me urgently on ***