DE
Derek E
1 reviews | Active since Nov 2015
02 Feb 2018, 13:17
Disgusting Service
I was phoned to upgrade my line to 10megs,which I agreed to.They promised a delivery of a new modum which is nearly a month ago.I have no clue if I have been upgraded and if I have I am not getting the increased performance.I have Emailed 3 times.I have phoned the joke of a call centre and still no joy.You call this a service??????
Helpful (0)
Replies (4)0
Replies (4)DE
Derek E's updateReviewer Update
06 Feb 2018, 14:29They call this Customer Service when they cannot even respond to this query????
DE
Derek E's update06 Feb 2018, 14:29
Reviewer Update
They call this Customer Service when they cannot even respond to this query????
DE
Derek E's updateReviewer Update
07 Feb 2018, 08:18I now have a bill R1070 for an upgraded service I dont have.This is such a joke.
DE
Derek E's update07 Feb 2018, 08:18
Reviewer Update
I now have a bill R1070 for an upgraded service I dont have.This is such a joke.
Telkom's replyOfficial
26 Feb 2018, 09:37Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply26 Feb 2018, 09:37
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
26 Feb 2018, 15:02Good day Derek,
We apologise for the delay in response. Your service was upgraded to 10mbps, using the existing contract, thus no new modem is provided. The February invoice include pro-rata (09 Jan 18 - 03 Feb 18) from when the service had been upgraded as well as 1 month in advance (04 Feb 18 - 03 Mar 18) as Telkom invoices a month in advance.
The service is syncing and connecting with the 10mbps package. Please test.
Thank you,
Regards
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply26 Feb 2018, 15:02
Official
Good day Derek,
We apologise for the delay in response. Your service was upgraded to 10mbps, using the existing contract, thus no new modem is provided. The February invoice include pro-rata (09 Jan 18 - 03 Feb 18) from when the service had been upgraded as well as 1 month in advance (04 Feb 18 - 03 Mar 18) as Telkom invoices a month in advance.
The service is syncing and connecting with the 10mbps package. Please test.
Thank you,
Regards
Rafeeqah
Telkom Social Media Team
Best regards,