US
Ukash S
1 reviews | Active since Nov 2010
28 Jan 2018, 19:53
DISGUSTING service
I've been having a technical issue with my ADSL/exchange since November last year & filed a complaint with Telkom in December 2017. It is now over a month later & after numerous calls to Telkom & an escalation being raised on 6 January 2018 (which apparently supposed to prioritize the issue) & physically going to Telkom to complain I am still awaiting a technician to come to my premises or at a minimum get a courtesy call with an update. Yet, I am still paying the full monthly fee for the "ADSL service" which I am not receiving & I am 100% sure that if I had to fault with the payment they will be calling/mailing, etc for the monies owed.
Daily I receive calls from Telkom sales trying to sell me new services (cellphone contracts, data packages, etc) yet they cannot provide the services I am currently paying for.
Absolutely unacceptable.
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Replies (2)
Telkom's replyOfficial
20 Feb 2018, 10:38Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply20 Feb 2018, 10:38
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
US
Ukash S's updateReviewer Update
22 Feb 2018, 20:27Thank you for your reply. The issue was resolved this week Monday (19/02/2018), over two months after my initial complaint in November 2017.
To resolve the issue the technician just reset the ADSL exchange in my area, a quick & simple fix which took months to resolve.
Phone no: ***
Contact no: ***
Initial fault ref no: ***3 [26 December 2017 at 19:00]
Escalation no: *** [06 January 2018 at 21:20]
New fault ref no (problem was not resolved on initial fault ref above): 96ANK110218 [11 February 2018 at 18:07]
Prior to all the above fault references there were multiple calls made to Telkom (from October/November last year) whereby the call centre agent kept resetting the line, ports, etc to no avail.
I'm hoping this review & my complaint assists you & your team to avoid a recurrence of this with me & other loyal customers.
US
Ukash S's update22 Feb 2018, 20:27
Reviewer Update
Thank you for your reply. The issue was resolved this week Monday (19/02/2018), over two months after my initial complaint in November 2017.
To resolve the issue the technician just reset the ADSL exchange in my area, a quick & simple fix which took months to resolve.
Phone no: ***
Contact no: ***
Initial fault ref no: ***3 [26 December 2017 at 19:00]
Escalation no: *** [06 January 2018 at 21:20]
New fault ref no (problem was not resolved on initial fault ref above): 96ANK110218 [11 February 2018 at 18:07]
Prior to all the above fault references there were multiple calls made to Telkom (from October/November last year) whereby the call centre agent kept resetting the line, ports, etc to no avail.
I'm hoping this review & my complaint assists you & your team to avoid a recurrence of this with me & other loyal customers.