Disgusting service

Most disappointing service from Telkom mobile . I asked to terminate my contract with you guys but to retain my number as a pre-paid. I was told that it could be done and the consultant at gateway Telkom mobile assured me 3 times it will be done. In the cancellation form there had been notes made for the number to be retained as pre-paid . To my surprise the contract has been cancelled and so is my number ! . I want my number back as this is a very old number and my only known contact number. I have made calls to ur call center in hope to get feedback. Well guess what ? It's 48 hours and still i haven't got feedback.