SM
Sabelo M
1 reviews | Active since Jul 2015
30 Nov 2017, 20:59
disgusting service
I have a cellphone contract with telkom their service is so bad that a query I logged about incorrect debits in my account about 8 months ago is still not resolved. again now on the 24th they tried debiting from my account whilst my debit order is for the 30th, now my bank has charged me debit reversal fees which is so annoying and I don't think this will even be resolved.
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Replies (2)
Telkom's replyOfficial
12 Dec 2017, 06:47Hi sabelo7,
Thank you for making contact with us.
Kindly be advised that the debit order date was on the 25th of each month, however we have changed it to the last day of the month.
The account is out of collection with a balance of R249 that will be debited on the last day of the month.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply12 Dec 2017, 06:47
Official
Hi sabelo7,
Thank you for making contact with us.
Kindly be advised that the debit order date was on the 25th of each month, however we have changed it to the last day of the month.
The account is out of collection with a balance of R249 that will be debited on the last day of the month.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
SM
Sabelo M's updateReviewer Update
13 Dec 2017, 16:00kindly note that the last day of the month for November is not the 24th, who Authorised this change?
also please note that there was a successful debit on the next day which was the 25th and my account is cleared up there should not be any debits going forward, if this is not resolved i'm going to the Ombudsman this bad service really.
SM
Sabelo M's update13 Dec 2017, 16:00
Reviewer Update
kindly note that the last day of the month for November is not the 24th, who Authorised this change?
also please note that there was a successful debit on the next day which was the 25th and my account is cleared up there should not be any debits going forward, if this is not resolved i'm going to the Ombudsman this bad service really.