DE
Derek E

1 reviews | Active since Nov 2015

27 Nov 2017, 15:18

Disgusting Service

I have been trying for a week to get Telkom to assist me with my Internet data which they say is used(40 Gigs).I have been shipped from call Centre to sales to Tech support etc.This is shocking service.How do I cancel my contract and get a new service privider as this is about the 3rd time this year that when you have a problem nobody helps they just pass you from pillar to post.My reference which I got last week is 1273CRK241117 whatever this means.

0
Replies (2)
Telkom
Telkom's reply30 Nov 2017, 10:58
Official

Hi DEdkins,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

DE
Derek E's update06 Feb 2018, 14:25
Reviewer Update
What a joke nobody has yet contacted me.