Disgusting service!!

Telkom called offering me to upgrade my adsl line to a 4meg line at a small increase amount to my monthly bill which was fine. But the consultant failed to explain in that I would need to go to a Telkom branch to get a router and to configure it. Which was kind of ok until I entered the Telkom Gateway Branch oh my gosh if I ever saw staff who is so *********** so unfriendly they make you feel like we owe them something. Was first assisted by a guy his name was Kuvesan Govender who I must say tired to assist as best as he could with over 20 people pulling him from left to right could there more assistance on the floor. No one to check if people have the right documents. Does your staff even have the right knowledge or training in place? After waiting a long long wait which was about 1 hour I think (could be more) I was assisted by Lwazisto Mhlangu who after waltzing in I think from lunch and after taking awhile to sign on not to forget with this big smirk on his face and singing also like his so glad the queue is going out the door. Tried to help while processing the application for the router he was busy in deep conversation with his colleague her name was Eulie Mohlomi talking about labour laws and how many Sundays they should and should not work I myself work in the corporate environment and this is clearly not professional behavior especially not in front of customers. What I can't understand is who employs people who don't seem to take there jobs seriously. There's no sense of urgency it looks like all the staff is on holiday. Why is it that the manager gets to sit in a back office when your queues are going out the door. Is customer service not important enough for Telkom as long as you have the business already from us!! Truly disgusted by this Gateway Branch