1 reviews | Active since Sept 2017
I am absolutely disappointed with Telkom. I app**** for an ADSL line from Telkom through Webafrica. After the application I received 4 messages that my order is receiving attention. The first three (25 July, 1 August and 15 August) stated my correct address. Suddenly the fourth message (17 August) had a different address although the order number was still the same. After receiving this message I phoned the call centre and told them that the address is incorrect. I once again gave them the correct address and they said that they will update it. On the 28th of August I received a message that a technician has been dispatched to install my line that day. When the technician phoned me, he was at the wrong address that somehow appeared on my ordered. Once again I asked them to update my address. Thursday 31 August, another technician phoned me to perform my installation, but he too was at the wrong address. Friday I phoned the call centre again and spoke to a gentleman to whom I expressed my frustration. He was very helpful to update the address and gave me his word that the address has been changed. He was expecting that the line should be installed Monday 4 September or on the next day. Tuesday came and still nothing. I phoned again. I was told that my order was sent for number allocation, something I believe shouldve been done already.I requested that I receive an update message on my order. Still nothing. I am seriously unhappy with this. Its almost two months now that I am waiting since I first submitted my application. I am considering to cancel my order now.
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Moenieb.
Telkom Social Media Team.
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Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
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