SN
Sibulele N
1 reviews | Active since Oct 2011
05 Sept 2017, 16:51
Disgusting service
Requested my account to be cancelled with on 03 April. Telkom failed to do such. After hounding them, I was told that my cancellation would be back dated to 03 April. It is now the 05 September, they are no closer to closing off my account than they were on the 04 April. I have tried to escalate my case and no one at Telkom is bothered. Telkom has also listed me on credit bureau as a bad payer, as such, I am unable to get a cell phone contract and I desperately need a phone. For the longest time I had debt collectors calling me and sending me emails, the debt collectors have now stopped calling me siting that my account has been paid up - however the negative credit review remains and Telkom is unable to close off my account as billing is still busy. When asked when this will be closed off I am told that they are not the billing department.
I am disgusted at the level of service received and I will never again purchase any product or service from Telkom. I have already told my family and friends about my experience and many of them share the same sentiments about the lack of service at Telkom, we of course vow to never support Telkom again.
I have contacted the Obudsman to assist me with clearing my name as everyone at Telkom is disinterested.
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
10 Sept 2017, 11:07Hello Zii
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply10 Sept 2017, 11:07
Official
Hello Zii
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
19 Sept 2017, 14:59Good day
Trust you are well.
May you kindly private message the affected number and forward us the cancellation form to HP@telkom.co.za for us to assist you further.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Telkom's reply19 Sept 2017, 14:59
Official
Good day
Trust you are well.
May you kindly private message the affected number and forward us the cancellation form to HP@telkom.co.za for us to assist you further.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Telkom's replyOfficial
27 Sept 2017, 09:38Good day.
kindly be advised that we are awaiting for the requested details in order for us to assist you further,
your ref will closed due to no response a new ref will be opened once you have responded.
please email us at *** with the details.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply27 Sept 2017, 09:38
Official
Good day.
kindly be advised that we are awaiting for the requested details in order for us to assist you further,
your ref will closed due to no response a new ref will be opened once you have responded.
please email us at *** with the details.
Regards
Launa
Telkom Social Media Team
Best regards,
SN
Sibulele N's updateReviewer Update
29 Sept 2017, 11:11My Account has still not been sorted. I called in to Telkom and I was told that they needed 14 working days to look into the query. They said that last time and I gave them almost a month. Next time I call in they will still be telling me the same thing, another 14 working days they will say.
I am besides myself, I have tried all avenues to get this sorted and get them to remove me from Credit bureau - still no luck. The listing is such reputation damage for me, I cant't get cellphone contracts or apply for a credit card.
SN
Sibulele N's update29 Sept 2017, 11:11
Reviewer Update
My Account has still not been sorted. I called in to Telkom and I was told that they needed 14 working days to look into the query. They said that last time and I gave them almost a month. Next time I call in they will still be telling me the same thing, another 14 working days they will say.
I am besides myself, I have tried all avenues to get this sorted and get them to remove me from Credit bureau - still no luck. The listing is such reputation damage for me, I cant't get cellphone contracts or apply for a credit card.