Disgusting service

I honestly don't know what happens in the training rooms at Telkom when you guys employ call center agents... The least you could do is teach them product knowledge... How is it that more than 3 consultants don't know why my calls won't divert to another service provider... The one consultant I spoke to just now just went quiet and did not inform me whether I am being put on hold or not... Came back on the line 15min later rudely asking me if there's anything else he will assist me with