Disgusting service!! 23 days later and no contact.

On the 5th of September 2018 @ 08:02 a call was registered with the Telkom call center regarding intermittent internet issues, Reference number: ********** 0. Upon registration of the technical error logged, we were notified that contact will be made within 2-72 hours. Today the 28th of September 2018 marks day 23 of absolutely no contact from Telkom. After contacting the call center (AGAIN) today @ 08:30, we were informed that there is no feedback and no progress of the case. ( I absolutely know this as i have been waiting 23 days for progress!!!! ) I find this service absolutely appalling !!! We are running a call center of 40 staff and are not able to perform due to Telkoms incompetence. Furthermore i would like to know who to submit our bill to for a loss of productivity over the past 23 days?????

Your consultants have absolutely no urgency in assisting to resolve the matter. To be told to wait for the technical department ( who apparently does not have a telephone might i add) is not acceptable after 23 days. How can the technical department possibly be "investigating" the fault when they have not even bothered to make contact since? I myself am employed in an highly driven customer focused service company. We thrive on ensuring that the customer is ultimately extremely satisfied. What is Telkom's benchmark in this regard, as it seems that Telkoms consultants are doing me a favour by even answering my calls.

I demand urgent intervention from Telkom management in this regard and trust that i do not have to wait another 23 days before resolution.