Disgusting service

I have been bouncing around between call center agents, team leaders and managers for 4 months now. I am automatically debited every month for my two contracts with Telkom. I have to repeat my problem each time I call and work my way up the ladder to speak to someone with a single thread of authority.<br> Every time, I have been met with the line \We are so sorry you have had to experience this and we will fix the problem for you within the next 24 hours. I will follow up shortly".<br> The problem seemed to be fixed from mid March to the end of April and again for two weeks in May<br> I have to call and start all over again every two weeks or so. So far"