Disgusting Service

To whom it may concern

I am writing this email not only with extreme frustration but also extremely disappointed at the level of service received at the Telkom branch at the Atrium in Overport City Firstly My ADSL line has been disconnected for almost a month now. Secondly I call the call centre and speak to somebody at technical support almost every other day but none of the staff working there can give me a proper resolution? The last straw was when I visited the branch in overport Durban today and dealt with a consultant by the name of Mbali who was extremely rude and unprofessional in the way she spoke to us. We were the only customers inside the store but the manner in which she dealt with us was shockingly disgraceful. Instead of politely telling us that they were offline and couldn't offer assistance , she arrogantly told us that there is nothing she can do as the system is off and to come back next year as I need to migrate and there is no stock of LTE?? She didn't even have the decency of calling us to her desk to explain to us what was going on but was shouting at us on the other side of her desk whilst we were sitting at the customer waiting area. to me it seemed like she wasn't happy working there so why employ people like that?? As a paying customer of yours I do not appreciate the way your staff handle complaints. Is that the way they are supposed to treat customers because if it is then it's an embarrassment to any organization. Sort your failing internet out and also sort your staff out!