Disgusting service

I'm absolutely upset with the service i have received from Telkom. My payment in feb rejected and i ended up making a cash payment on the 11th of March, to my suprise i had to pay a fee of almost R500 with my next bill which would be March. The debit order didn't go through in March and i called to find out what was going on, i stayed on the line for over an hour and half befofe i was assisted.

I asked why was there was no deduction and the agent advised it will go through month end April, i called again and was advised by the call center i was given to collections and i was shocked that they would do that without communicating with me. A debit order was put through in mid month april and this was my last money until next pay day it was 2789 almost R3000. I have been years with Telkom as a loyal customer and never missed payment and i am so disgusted with how my situation is being treated aswell as my self. I would never recommend anyone to Telkom. I spoke to a very unfriendly agent who kept me on hold for over 30 mins as i requested to speak to a manager that never called me back. Pathetic and just over all mad that i have to remain with this ****