Disgusting service

<p>I have Been going to telkom for 10 months for the same issue with the portable modem, only after the 10 months to they agree to fix the faulty modem. Manager at Telkom is a joke, not adressing issues or concerns as they arrise, but promises to do so over the phone. I have been paying for 10 months for a faulty modem, with no compensation. Where are my rights as a consumer? Manager blatantly lies, as he is no willing to resolve the issue, tells me he will be on leave for the month of July, but when I arrive at Telkom he quickly hides in the back, and he is all of a sudden in a meeting, Funny he is ment to be on leave?? I have all this dockumented. Last straw was on Friday when I went there to cancell the contract due to lack of service, poor customer relations, as thinhs do not take 10 months to resolve, Yet I paid every month for poor shocking srevice. Was told there would be penilities for early cancellation?? Showed them that the modem was defaulting back to 20min after setting it to 5min, CHARGING me for 15min each time, At this point I was asked to leave telkom, with security. What gives them the right to have me leave a store, that the issue lies with them and not resolving? I am verry happy to leave telkom behind me, I do not need them in my life. all I want to konw is where is my recourse? in getiing band fom telkom, only leaves me now legal action in resolving the issue, wich I have no problem with. As I am not allowed to set foot in the store? All evedinc is on my phone, via whatts app, from Manager to staff. Also asked the Manager to follow corret procedure in having me leave, none of the rellevent members where present, and he was not representing the brand, as he was in casual ware. Could I take legal Action in HIs own personal capacity? Telkom can Abuse you financially, give disgusting service, not resolve issues, and have you banned for there issues? Where are our rights? Sorry for the spelling mistakes, but im furious.</p>