1 reviews | Active since Jun 2017

28 Jun 2017, 10:17

disgusting service

<p>in march i realised that my debit order was not running as it usually does and i have never allowed my telkom account to go into arrears, so i made a manual payment, a day later the debit order ran and was returned as payment had been made, i called the call centre to advise that the debit order had been returned and a manual payment had been made prior. i was told that everything is fine and there is nothing to worry about, the following month my debit order didnt run and i again called in and i was told everything is fine with my account it will run, i left it to run, however nothing ran, just to see that i now need to pay 2500 on my account where i only owed maybe around 1300to 1400 as i normally pay each month, it has now been three months, nothing has been sorted out, my credit record has been tarnished, my cell services on both my accounts has been suspended and it has affected my personal life as well as work life as i do alot of my work via my phone, im so irritated that i feel like paying R10000.00 to put up a billboard outside southgate just to warn people about telkom and move my accounts to a different service provider, i think its time to do the billboard as well as take telkom to court as they have affected my life in so many ways, i think that im becoming depressed because of them</p>

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Replies (2)
Telkom
Telkom's reply29 Jun 2017, 14:04
Official

Hi riaz-essop

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply03 Jul 2017, 06:51
Official

Hi riaz-essop,

This response serves as an update on your inquiry, please be advised that your account is In Collection since 5/22/2017 with a past due amount of R4,057.48 that needs to be settled, kindly contact 081180 for more information on the account. our account details are as follows:

Name of the bank: Absa
o Account number: ***
o Branch code: 632005
o Beneficiary Statement Description: 8ta 19 digit number from the back of the invoice.

Regards

Asithandile

Telkom Social Media Team

Best regards,