1 reviews | Active since Feb 2012
DISGUSTING SERVICE !!!
<p>I have been trying to cancel a mobile contract since the 24 Mar-17. Sent a letter to cancellations department and ever since have made numerous calls trying to folloow up. Instaed of cancelling the mobile contract they disconnect my ADSL line. I then got that reconnected and a case number ********** 4 was opened to have the contract terminated. On th 23 May-17 the case was closed but the contract is still active. ALL the call center agents are so unprofessional with little to no training. They have no idea who can help me. I mean i was told to cal 10219. THIS NUMBER DOESN'T EXIST ANY LONGER. A lady by the name of Ruksana in the mobile customer service put me on hole for 1 HOUR 28 MIN....Beyond Ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Hi elaine-dorasamy,
Thank you for making contact with us.
Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.
Your reference number: AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi elaine-dorasamy,
Thank you for making contact with us.
Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.
Your reference number: AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Dear Launa,
It is almost 24 hiurs later and I have yet to receive and feedback from the cancellations department.
I called again this morning to check and this service is still active.
Like seriously...WHAT IS GOING ON WITH TELKOM !!!!
Dear Launa,
It is almost 24 hiurs later and I have yet to receive and feedback from the cancellations department.
I called again this morning to check and this service is still active.
Like seriously...WHAT IS GOING ON WITH TELKOM !!!!
And still I wait. Not even a response here. PATHETIC!!!!!!!!!!!!!
And still I wait. Not even a response here. PATHETIC!!!!!!!!!!!!!