Disgusting Service
<p>So, I have been with Telkom since November last year and I am already disgusted with the poor service they keep shoving down my throat! </p> <p>on friday 21/04/2017 They suspended my mobile line because apparently I "OWE" them!! So I called the call centre about 12-15 times and everytime I called I got a different story as to why my line was suspended!! </p> <p>The last 3 stories I heard was that Telkom has charged me a "REJECTION FEE" for a debit that was unsuccessful on 21/02/2017. while my debit agreement with Telkom is the last day of the month!</p> <p> </p> <p>so the last consultant I spoke to I asked him to confirm that the rejection fee was from an unsuccessful debit on the 21st, He confirmed with confidence. well, he logged a case and I was told the turn around time is 72 Hours. So now, I pay for the services to be given such disgusting service???</p>
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Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number and affected telephone number for our team to assist.
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We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
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Good day
Thank you for taking our call lebogang
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Launa
Telkom Social Media Team
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Good day
Thank you for taking our call lebogang
Please be assured that we have sent your query to the Collection Team for further assistance, they will be in contact with you.
Your reference number: ***6
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
