1 reviews | Active since Dec 2016
DISGUSTING SERVICE!
<p>To whom this may concern.</p> <p> </p> <p>Yet again I am to complain about Telkom Mobile. </p> <p> </p> <p>Before I am going to start with my complaint, I would like to state that I am now concerning to cancel my contract with Telkom Mobile and move to another service provider!</p> <p> </p> <p>My internet service has been suspended, due to the fact that apparently Telkom Mobile is unable to locate my payment. </p> <p> </p> <p>How does this become my problem when this is clearly an internal error on Telkom Mobile's side? Is this not their responsibility?</p> <p> </p> <p>Now I am being inconvenienced to proof that a direct debit payment was made on 31 March 2017 (WHICH I REFUSE TO DO!).</p> <p> </p> <p>It has been nearly a full month since the direct debit payment has been deducted from my account and yet Telkom Mobile is unable to locate my payment on my account! </p> <p> </p> <p>How do you call this customer service? </p> <p> </p> <p>My issue better be resolved within the next 24 hours, or I will be seeking to follow legal action!</p> <p> </p> <p>I would also like to know how I will be compensated by Telkom Mobile, as they are giving me endless stress!</p> <p> </p> <p>Regards</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day Moenieb,
How long exactly is this going to take?
Yesterday I made contact to your call center and yet again the service which I have received was extremely poor.
As it is my right to speak to a manager, I was literally declined to by your advisor, as this person was making several excuses as to why the manager was apparently unable to speak to me.
In addition, I was promised a call back within an hour after my telephone call, as well as an email response, which obviously was not done.
Bare in mind that your advisor has PROMISED me this on the line.
I would assume that your advisor only did this to get me off from the line.
I am well aware of the fact that all your calls are recorded. Therefore I am demanding a copy of the call, as I am planning to take further legal action regarding this matter.
I have received the worst customer service from Telkom Mobile over the past two months and I refuse to be ********** like this.
This issue is clearly costing my money, as my business numbers are now inactive and clearly I was told that Telkom Mobile WILL NOT BE ABLE TO COMPENSATE ME FOR THIS!
I am now at the point of considering to cancel my services with Telkom, as I refuse to be a victim of your bad services.
Thank you for the "GREAT SERVICE"!
Regards,
Good day Moenieb,
How long exactly is this going to take?
Yesterday I made contact to your call center and yet again the service which I have received was extremely poor.
As it is my right to speak to a manager, I was literally declined to by your advisor, as this person was making several excuses as to why the manager was apparently unable to speak to me.
In addition, I was promised a call back within an hour after my telephone call, as well as an email response, which obviously was not done.
Bare in mind that your advisor has PROMISED me this on the line.
I would assume that your advisor only did this to get me off from the line.
I am well aware of the fact that all your calls are recorded. Therefore I am demanding a copy of the call, as I am planning to take further legal action regarding this matter.
I have received the worst customer service from Telkom Mobile over the past two months and I refuse to be ********** like this.
This issue is clearly costing my money, as my business numbers are now inactive and clearly I was told that Telkom Mobile WILL NOT BE ABLE TO COMPENSATE ME FOR THIS!
I am now at the point of considering to cancel my services with Telkom, as I refuse to be a victim of your bad services.
Thank you for the "GREAT SERVICE"!
Regards,
It has been more than 48 hours now since my query has been raised.
I have not been given a timeframe as to how long this will take.
I will do everything in my power to have this resolved as soon as possible, even if I need to go to the newspaper!
It has been more than 48 hours now since my query has been raised.
I have not been given a timeframe as to how long this will take.
I will do everything in my power to have this resolved as soon as possible, even if I need to go to the newspaper!