Disgusting service

<p>I called last month to change my bank details for the debit order and the lady on the phone confirmed it had been changed. and that was that. I then did an imediate EFT to Telkom to pay the bill as she said it might not go off the new account last month. She then responded to say she had recieved the payment. This month a i get my bill and there is a charge of R200.94 for a service fee. I call telkom now and speak to Sibulelo and she said its because my debit order bounced and that i have no choice but to pay. If the lady that changed my bank details had told me this i wouldhave made a plan for money to be in that acount. But she failed to tell me. The lady i spoke to now on the phone was very rude and half the time ignorded me and new answered me back. i think this is disgusting of telkom. They dont do their job properly and now i must pay for it. I then ask Sibulelo to check and make sure that the account details were definatly changed and it was never changed. I am now beyond irritated with the situation and i will refuse to pay the R200 for something that is not my fault.</p>