Disgusting service

<p>I recently decided to purchase and install the Telkom Do Advanced 40 gig package at my home to save money on my data expenses as I use the internet on a daily basis for work as well as for my family.</p> <p>I've been a loyal Telkom customer for quite a few years and thought that the switch from my prepaid line to the adsl line would be quick and easy, boy was I wrong.</p> <p> </p> <p>The problems started popping up when I took my router home and tried setting up the wifi. I was told to call their support number and they would help me get setup by the next day or two. </p> <p>To cut a long story short, It took them 2-3weeks to get a technician to my place only to discover that there wasn't a port available for me on the server, so I basically lost a months worth of service which I paid for. </p> <p> </p> <p>Everything was fine after I got a port assigned to me until the 8th December 2016 when my connection just dropped.</p> <p>I called customer care and they couldn't tell me what the issue was at the time.</p> <p>Being a patient person I decided to give it a week.</p> <p>I called back after the week and I was told that cables were ****** at the main server and the technicians were working to fix the problem and my connection will return as soon as they are done.</p> <p>I then decided to be reasonable and give them some time before following up on the call.</p> <p> </p> <p>In January 2017 I followed up and was told that they are upgrading the same server with wireless connections to avoid the cable theft problem.</p> <p>This sounded legitimate when they told me that my account would be credited with the monthly installment.</p> <p> </p> <p>It is now March 2017 and this has become an inconvenience. I am spending more money on data than I can actually afford and when I call customer care they tell me to go into the store but, at the store the staff refer me to customer care.</p> <p>I'm seriously unhappy with the level of unprofessionalism and utter disregard of a loyal customer. </p> <p>Its been 4months and even my landline doesn't work, how am I supposed to make a living when I keep spending money on data and making calls from my phone? None of my clients can contact me on my landline and this is affecting my productivity which in turn affects my career as a whole.</p> <p> </p> <p>This is only a summary of my experience. </p> <p> </p> <p>Yes, I'm not paying while my line is down but I am still losing money elsewhere and defeats the purpose of installing the package in the first place.</p> <p> </p> <p>The company is quick to make you sign a contract but, as soon as your signature is on the dotted line it seems as if you're nothing to them.</p> <p> </p> <p>All I want is for my internet and landline to work, is this too much to ask for?</p> <p> </p> <p>Definitely won't recommend Telkom to anyone.</p> <p> </p> <p> </p>