SN
Sherwin N

1 reviews | Active since Feb 2017

18 Feb 2017, 10:25

Disgusting Service

<p>ADSL Wi-Fi stopped working 3 weeks ago at my residence.</p> <p>I have been continiously contacting telkom for assistance and they have advised that a technician will be dispatched to sort out my problem 3 weeks ago.</p> <p>I have contacted telkom today (18th Feb 2017) and was advised that they cannot get hold of the technician.</p> <p>How is it that 1 of the largest telecomunications company cannot get a hold of 1 technician for a period of 3 weeks to sort out my issue, why could'nt you have contaced a different technician?</p> <p>This is not the type of service I was promised when signing up with Telkom.</p> <p> </p> <p>If this is the type of service i am receiving, please contact me on ********** 193 to have my contract cancelled and have a refund processed for the inconvience recived for the 3 week period.</p> <p> </p> <p>Number in question : ********** 093</p>

0
Replies (4)
Telkom
Telkom's reply18 Feb 2017, 19:37
Official

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us the affected number and ID number of account holder to ***

Please insert *** the subjects field

Regards
Yazied
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply20 Feb 2017, 11:20
Official

Hi,

we have escalated the fault ot the technicians supervisor to ensure she is able to attend today or arranges an appointment with you as to when she would be able to do so.

Regards
Garreth
Telkom Social Media Team

Best regards,

SN
Sherwin N's update20 Feb 2017, 12:03
Reviewer Update

Hi

I have given you the number affected and the person you need to contact regarding this .

Im quiet sure you have the resources in order to obtain any additional info you require.

Thanks

Telkom
Telkom's reply20 Feb 2017, 14:51
Official

Hi,

I just received feedback that the supervisor was in contact and advised that they would need to attend after hours. He has advised that they would need to make arrangements to attend over the weekend.

Regards
Garreth
Telkom Social Media Team

Best regards,