Disgusting service

<p>Hi, </p> <p>i app**** for a mobile device on the 25/10/2016 my account was debited on the 20/1/2017 - to date no mobile device , to date no answers , no feedback and my account will be debited again on the 20th of February- when i call no one knows what's happening every agent puts me on hold for 20/30mins!!! </p> <p>All i want is my money back and they can keep the phone i am no longer interested and pray no one ever takes up an offer from Telkom </p> <p>the agents dont know right from left , they are *****s that takes money without delivery of an item.</p> <p>can someone please reverse my money as i do not want the device anymore!!!!</p> <p>i will be contacting the ombudsman regarding my issue as this service is utterly disgusting for a customer to wait +/- 6months for an item that was already paid for!!!!</p>